24/7 Customer Support ​

As your platform or service gains more users, there will inevitably be a larger number of customer inquiries coming in because of product bugs or support issues.

Voice

Comunity management

Email

Chat

Text

Social Media

Messaging

In-App

Omni-channel Support

We hire and manage experienced support experts to keep you focused on scaling and expanding your business while we manage what goes on in the command center. No matter what channel you are on, we’ll meet them there with consistently robust support

We work for game changing companies

Customer Success

We help you establish a team of Customer Success agents who are an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support into the Customer Success role.

Onboarding

Your Dutytaker onboarding team consists of onboarding agents and onboarding content creators who write and produce knowledgebase content, user onboarding guides, FAQs and video content.

IT Help Desk

With the digital age and the rapid growth of revolutionary technology, the need for technical support has risen as well. We offer four tiers of technical support that can handle even some of the most challenging assignments.

Billing Support

When it comes to a business’s finances, Dutytaker understands the importance of accuracy when managing such sensitive information. Whether a company operates under a subscription-based or traditional e-commerce model, we support all steps of the billing process.

What We look After

Multichannel

Outsource chat, email, social media or voice. Our teams work across all regions in a simple month to month format.

Scale up fast

Our team starts in one week. We automatically add agents as you need them to match inbound ticket volume. Easily grow 3x, 5x or 10x.

community

Management included

Define your workflow, then we do the rest. We manage all the people processes: Hiring, onboarding, training, QA and performance reviews.

Month to month

Our outsourcing teams are elastic, so you can add or remove agents monthly.

Train once, done

We manage all subsequent training and scaling across all regions. Get in touch to learn about how we onboard and launch new plans.

Tools & Technologies we collaborated

Schedule your Dutytaker CX Evaluation

See if we are a good fit for you!