Customer Support & Customer Experience

We ensure your support touch points lead to a great customer experience even delight your customers with After Hours Support

Voice

Comunity management

Email

Chat

Text

Social Media

Messaging

In-App

Omni-channel Support

We hire and manage experienced support experts to keep you focused on scaling and expanding your business while we manage what goes on in the command center. No matter what channel you are on, we’ll meet them there with consistently robust support

We work for game changing companies

Customer Success

We help you establish a team of Customer Success agents who are an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support into the Customer Success role.

Onboarding

Your Dutytaker onboarding team consists of onboarding agents and onboarding content creators who write and produce knowledgebase content, user onboarding guides, FAQs and video content.

Technical Support

With the digital age and the rapid growth of revolutionary technology, the need for technical support has risen as well. We offer four tiers of technical support that can handle even some of the most challenging assignments.

Billing Support

When it comes to a business’s finances, Dutytaker understands the importance of accuracy when managing such sensitive information. Whether a company operates under a subscription-based or traditional e-commerce model, we support all steps of the billing process.

SERVICES

Customer support

24/7 Customer Support

Organizations work hard to win customers, but in today’s competitive, on-demand world, these businesses must work even harder to keep them. Consumer expectations for quality customer experience continue to rise with little room for error.

Technical Support

With the digital age and the rapid growth of revolutionary technology, the need for technical support has risen as well. We offer four tiers of technical support that can handle even some of the most challenging assignments.

Outbound Support

When it comes to support, most people think of handling inbound issues, but proactive, outbound support can be a great way to delight your customers. Outbound customer support and outbound sales are just two ways in which we can help take your offering to the next level.

Trial conversation

Trial Conversion

The most important time of a new prospect is during their trial periods. We ensure to provide an efficient and scalable trial conversion process.

Billing Support

BILLING

When it comes to a business’s finances, Dutytaker understands the importance of accuracy when managing such sensitive information. Whether a company operates under a subscription-based or traditional e-commerce model, we support all steps of the billing process.

Tools & Technologies we collaborated

Speed

Dutytaker is the shortest path to implement omnichannel customer service with a proven and structured framework.

Scalability

Everything gets documented so that we can rapidly scale a large number of new agents for your business when you need them.

Reliability

We have build in agent buffers and safe guards to ensure constant operations and fast response times during your support operations.

Schedule your Dutytaker CX Evaluation

See if we are a good fit for you!