Helped a Leading Home Furnishing Product Manufacturer with Ticketing and Email Support

Helped a Leading Home Furnishing Product Manufacturer with Ticketing and Email Support

The client is a leading manufacturer of high-quality home interior decoration merchandise in California.

Client’s demand & Challenges

The consumer wished to revamp their existing ticketing and email support operations by onboarding capable resources and coaching them in their company’s CRM. They were trying to find a company to support them by providing agent who can learn quickly and associate to work on the tickets flows and emails with a fast response.

Although the client’s team followed a strict schedule, they expected to coach a team of 10 employees inside a week. As a partner, Dutytaker had to train managers who will participate in future batch’s coaching activities. They wanted the employed team to quickly adapt themselves to their CRM, price ticket flow system, and producing procedure. Since this was a pilot program initially, there was an area for improvement within the period.

Our resolution

We started the project by choosing the correct mixture of new and older candidates. among 7 days, our staff got a manual to understand the client’s email support method and CRM. Soon, they started working on client tickets and responding to the emails.

The Results

Our ticketing and email support services have helped the consumer to reply to emails during an efficient manner, that accelerated in boosting their total response rate which helped their customers to make actions faster, increasing their sales.

By partnering with us, the client was glad and extended their three-month contract and requested to train a future batch of email support executives to work out fully for their project.

Outsource Ticketing and Email Support Services to Dutytaker
Dutytaker could be a pioneer hub firm in asia providing a spread of client support services, together with email support services and chat services.By selecting our ticketing and email support services, you’ll be able to take care that your customers’ issues/queries/requirements are going to be professionally taken care of within the least time. Get in touch with us to expertise the best support services.