Why U.S. Companies Prefer to Outsource

Why U.S. Companies Prefer to Outsource

Why U.S. Companies need to outsource

Offshore, Nearshore, and Onshore options
You might be shocked to be told that outsourcing doesn’t essentially mean moving operations offshore. whereas many companies do choose to tap into a global workforce, there are offshore, nearshore, onshore, and on-site options. generally, U.S. firms outsource only the management component or outsource a little of a process and keep operations in-house although they’re technically outsourcing.

Ability to focus on Core Business Operations

As organizations flourish, demands placed on back-office staff grow. Time overwhelming and repetitive tasks place a significant drain on the present team and building out these areas, especially if the existing processes aren’t being handled in an efficient approach, divert attention from what matters most—core business operations. U.S. companies use outsourcing in order that they will concentrate on serving their customers and increasing the business even a lot of.

Improved Service

Imagine if the 22nd of your customers could not communicate with the representatives in your contact center. this is often a reality for firms that don’t provide bilingual client service. Now, imagine if it took many days or perhaps every week or more for incoming forms to be processed or letters to be routed to a suitable department. Your company might be leaving money on the table, losing customers, or creating bottlenecks. this is often the truth for companies that aren’t leveraging high-volume data capture, document processing, and mailroom services. Outsourcing key back-office processes have the potential to enhance service for your internal team and customers alike.

Reduced operating costs

Even firms that don’t select outsourcing solely for value are still concerned about the savings. By making larger efficiency, eliminating redundant processes, and eradicating bottlenecks, companies have significantly lower operating costs.

Better Resource Allocation

When resources, as well as folks and cash, aren’t being needlessly busy, they’ll be redirected to core business functions which will spur larger growth.

Solid Continuity planning

Research from FEMA shows that the 200th of larger companies spend more than ten days every month on their business continuity planning. That way, all their essential functions will still be carried out regardless of whether or not there’s AN earthquake, flood, infrastructure failure, or another event. By comparison, 40-60% of small businesses never resume operations once a disaster. Quite merely, they aren’t ready for the worst, and it results in terribly unfortunate outcomes. U.S. companies use outsourcing to address continuity. they will entrust their outsourcing company to handle all continuity coming up with for a specific process or they may simply leverage the power of outsourcing to unfold processes out across multiple locations. If a location-specific issue happens, auxiliary locations will settle for the overflow.

Better Goal Setting and measurement

How much mail should your company be ready to process each day? what number of calls should a representative be able to effectively handle in an hour? how many errors are acceptable in data entry? Most firms can’t answer these queries and quite a few don’t even commit to monitor or assess the info. If you can’t live it, you can’t improve it. once you work with a business process outsourcing company like Dutytaker, we tend to not solely tackle the following and coverage, however, provide you with time period access to the info. we wish you to understand however we tend to play to confirm you see the worth we bring round the table.

Outsourcing your back office is crucial for achieving long-term goals, and when you partner with Dutytaker, we’ll make sure you have a strategy that supports yours.

We take a different approach to BPO and want to be a partner to our clients. we tend to do that by identifying pain points and bottlenecks in your workflow. We’ll conduct an intensive business process analysis and offer professional review with a long-term strategy to boost process accuracy, quality, and security.

Learn a lot about our services here or get in touch with one of our Business Development Managers.